Our thoughts: Putting the power back into your hands

Turn it off, turn it back on. The tried and true way to fix any connectivity problem... But when that doesn’t work, what’s next?

The internet and all of the apps that we use within it have always been a bit ambiguous, haven’t they? A complete God-send when they’re working and a total mine-field when they’re not.

Often, when something is wrong with your business’s digital services, the first point of blame has to be the internet connection itself. An employee gets on the phone to IT managers or the internet service provider and asks them why their email, Google Drive or Microsoft Teams accounts are down. And, when they say there is no problem with the internet connection itself, the next step always seems a bit unclear. 

A big problem here is that, all too often, big name companies are too quick to pass the buck when it comes to connectivity problems. They may say a problem is elsewhere, but in truth it’s their problem… they’re just not being transparent about it.

Understanding our connectivity needs and the issues that can come of them should not be this difficult and we, as the providers of these services, need to lift the veil for our customers, bringing transparency into the heart of what we do.

Being on the phone trying to sort out an issue costs money. But being on the phone, trying to sort out the wrong issue, is just wasteful. It’s a waste of time and resources for both provider and customer alike.

So, with the help of our partners at SeeThru Networks, we’re allowing our customers to understand the status of all of their digital providers, including internet connectivity so they can have a better understanding of the digital services they use and how to fix the issues that are bound to come up.

At Triangle Networks, we truly believe that the customer should be in control of every aspect of their business, including their internet connectivity needs and issues.

We believe the customer should hold the provider accountable, while feeling confident and empowered enough to demand us to be better, should we be performing otherwise. They should be able to do that with all of the digital services we don’t supply either; Microsoft Teams, Zoom and Google Drive for example.

Our new SeeThru app puts status indicators for all of these services into the palms of our customers’ hands, streamlining their troubleshooting process and holding everyone accountable to provide better service.

We’ve always done things a little bit differently, we’re relationship builders first, internet providers second. We understand the communities we build in and are rooting for our customers to accelerate their businesses and we want to put the power into their hands, to give them an honest view of their services and the means to demand for the best from us, and we promise, we will rise to the challenge.