Important Support Information
Unfortunately faults do happen, and questions do arise, but the good news is that the Triangle support team is trained to resolve any issue you may have, from a simple product question through to complex fault diagnostics and problem solving. Below are a few pieces of information that will help us resolve your query as quickly as possible:
Before reporting a telephone line fault, please collect the following information:
- The Telephone Number(s) which have the problem.
- The approximate time when the lines were last known to be working correctly.
- What happens when you call the number(s) from another telephone?
- What happens when you attempt to make an outgoing call?
- Is the line connected to a Telephone System (PABX)?
- Which telephone number is best to reach you on until the fault is resolved?
Before reporting a Broadband fault, please check:
- Restart the router. Switch the power off to the router for a minimum 15 minutes. A stale session is the primary reason for loss of broadband.
- Check the lights on the router. Do you have a connection?
- Change the filter. Filters are prone to breaking for no reason.
- Plug an analogue phone directly into the wall. Do you have a dial tone?