Network and Software Call Recording
If you are making contact with your customers over the phone, providing advice or simply for training and quality control purposes, a call recording on which you can rely is invaluable. Increasingly call recordings are being used as evidence of a commercial agreement. As the recorded data is automatically backed‐up at a network level and held at multiple locations, your data is safe and secure. You can store your recordings indefinitely or for a pre‐defined period.
Call recording benefits:
- Protect your business – Record calls made from the office, remote sites and home workers
- Customise your search and playback recordings at the click of a button
- Help your business meet compliance with the Financial Services Authority (FSA) regulations to protect sensitive information.
Calls can be recorded using a variety of hardware and software solutions. Often these 
solutions are expensive, meaning that the majority of businesses are unable to protect themselves from unforeseen financial costs, or damaged working relationships, simply because they are unable to provide a record of a telephone conversation.
The good news is that a more financially viable option is available.
For a minor increase in call charges (often still lower than current costs) businesses can enjoy the peace of mind that call recording can offer. If required, Triangle Telecom can also offer software solutions for those businesses needing a more advanced service.